Verified Agricultural Exchange • East Africa
Muiaa Feeds
Muiaa
Legal

Terms of Service

These terms govern your use of the Muiaa Feeds marketplace. By using the platform, you agree to be bound by them.

Last updated: 1 May 2026Muiaa Limited · Nairobi, Kenya

By accessing or using Muiaa Feeds (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform. These Terms apply to all users, including buyers, sellers, and visitors.

  • “Platform” — the Muiaa Feeds website and applications operated by Muiaa Limited.
  • “Buyer” — a user who purchases products through the Platform.
  • “Seller” — a verified farm, mill, or co-operative that lists products.
  • “Products” — livestock feed, farm inputs, and related goods listed on the Platform.
  • “Order” — a buyer’s commitment to purchase a product at the listed price.

To buy or sell on the Platform, you must register an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain and promptly update your account details.
  • Keep your password confidential and not share it with others.
  • Notify us immediately of any unauthorized use of your account.

You must be at least 18 years old and have the legal capacity to enter into binding contracts under Kenyan law.

4.1 Pricing

All prices are in Kenya Shillings (KES) and include applicable taxes. Prices reflect the live market rate and may change between visits. The price confirmed at checkout is the price you pay.

4.2 Orders

Placing an order constitutes an offer to purchase. An order is confirmed when you receive a confirmation SMS or email. We reserve the right to reject orders in cases of pricing errors, stock unavailability, or suspected fraud.

4.3 Payment

Payment is due at the time of order unless you have approved credit terms. Accepted methods: M-Pesa, Airtel Money, bank transfer, and credit (NET 14 for qualifying businesses).

4.4 Delivery

Delivery times are estimates, not guarantees. Next-day delivery applies to orders placed before 4pm EAT in covered areas. We are not liable for delays caused by factors outside our control.

5.1 Verification

All sellers must complete our verification process, which includes identity verification, business registration, and in-person quality inspection. We reserve the right to suspend or remove sellers who fail verification or receive consistent quality complaints.

5.2 Listing requirements

  • Product descriptions must be accurate and not misleading.
  • Prices must be in KES and reflect the actual selling price.
  • Products must comply with Kenya Bureau of Standards (KEBS) requirements where applicable.
  • Sellers must maintain adequate stock levels to fulfil orders.

5.3 Fees

We charge a flat 4.5% platform fee on completed sales. There is no listing fee, no subscription, and no minimum volume requirement. Fees are deducted from your weekly settlement.

5.4 Settlement

Seller payouts are processed every Friday (T+3 days from sale) via M-Pesa or bank transfer. You are responsible for ensuring your payout details are correct.

Our returns and refunds policy is detailed on the Returns & Refunds page and forms part of these Terms. Buyers may return eligible products within 7 days of delivery.

You must not:

  • List counterfeit, adulterated, or prohibited products.
  • Manipulate prices, reviews, or ratings.
  • Attempt to circumvent the Platform’s payment system.
  • Harass, threaten, or defame other users.
  • Use automated tools to scrape data or gain unauthorized access.
  • Impersonate another person or business.

All content on the Platform (including logos, design, and text) is the property of Muiaa Limited. Sellers retain ownership of their product listings, images, and descriptions. By listing a product, you grant Muiaa a non-exclusive licence to display and promote that content on the Platform.

Muiaa acts as a marketplace platform connecting buyers and sellers. We are not a party to the sale contract between buyer and seller. While we verify sellers and monitor quality, we do not guarantee the quality, safety, or legality of products listed. Our liability is limited to the amount you paid for the specific order in question.

We encourage you to contact us first to resolve any dispute. If we cannot resolve it, disputes will be referred to mediation in Nairobi under the Kenyan Arbitration Act. Nothing in these Terms limits your statutory rights as a consumer under Kenyan law.

We may suspend or terminate your account if you breach these Terms. You may close your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive remain in effect.

We may update these Terms from time to time. We will notify you by email and via a banner on the Platform when material changes are made. Continued use after changes constitutes acceptance.

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

For questions about these Terms: