Verified Agricultural Exchange • East Africa
Muiaa Feeds
Muiaa
Our Promise

Returns & Refunds

If it's not right, we'll make it right. Returns within 7 days, refunds within 3–5 business days.

Last updated: 1 May 2026Muiaa Limited · Nairobi, Kenya
1
Submit request
Go to your order in the dashboard and click "Request return", or contact us.
2
Review
We review your request within 4 working hours and confirm eligibility.
3
Free pickup
We arrange a free pickup from your location within 1–2 business days.
4
Refund issued
Once we receive and inspect the item, your refund is processed within 3–5 business days.

You can return a product if:

  • The product doesn’t match the listing description (wrong product, wrong quantity, wrong grade).
  • The product is damaged or spoiled upon delivery.
  • The product was delivered after the agreed delivery window and is no longer needed.
  • You request the return within 7 days of delivery.

The product must be in its original packaging (or equivalent condition) and not partially consumed, unless the issue is quality or spoilage.

  • Products returned more than 7 days after delivery.
  • Products that were properly described but you changed your mind about.
  • Products that were damaged due to improper storage after delivery.
  • Custom-milled feeds or special-order products.

Refunds are issued to your original payment method:

M-Pesa1–2 business days
Airtel Money1–2 business days
Bank transfer3–5 business days
Credit accountApplied to next order

You’ll receive an SMS confirmation once the refund is initiated. If you don’t receive it within the expected timeframe, contact us.

In some cases, we may offer a partial refund instead of a full return:

  • Minor quality issues that don’t affect the core use of the product (e.g., slight discoloration of hay that’s otherwise sound).
  • Short delivery — if you received fewer units than ordered, we’ll refund the difference or ship the missing units.

If your product arrives damaged or spoiled (mouldy, wet, contaminated), take photos immediately and report the issue within 24 hours of delivery. We’ll prioritize your case and arrange a replacement or full refund.

Bulk orders (50+ units) follow the same return policy, but we handle them on a case-by-case basis given the quantities involved. Your dedicated bulk-orders specialist will coordinate the return process directly.

If you have questions about a specific return or refund, our support team is here to help.